Monday, December 13, 2004

[Complaint] T-Mobile's new support phone system

Minor complaint actually.

Today I called up T-Mobile support for some enquiries and was greeted by a new voice recognition system. I hate those. Normally I only call when I have a specific question that cannot be answered by a machine with limited vocabulary (sometimes not even by a support personnel). It took me a while to wade through T-Mobile's long-winded "help" just to retrieve the magic key to the organic department. By the way, the magic word to tell off the machine is "Representative".

All in all I spent more time trying to bypass the machine than with the representative getting the answer.