No more AOL response

After the first AOL email response I have not received another peep. This is what they "claimed" will happen:

It appears to be a system problem on our end which is causing the malfunction and I would like to thank you personally for bringing up this issue to our attention. Your information has been forwarded to the correct department for verification and further investigation. Furthermore, I assure you that I will make follow-ups on this report for you.

Great bullet dodging, AOL!